As the saying goes, “choose a job you love, and you’ll never work a day in your life.” This saying came true for Randy Eakin, owner of Randy’s Automotive in Medfield, MA. At the age of 19, Randy was in college with no idea what he wanted to be when he grew up. One snowy night as he was working at a gas station, a customer pulled up to the pump. Randy started pumping gas, grabbed a broom, and immediately started to sweep snow off the customer’s car. After speaking with the customer, Randy had an epiphany and knew what he wanted to do for the rest of his life.
In 1977, Randy and his wife Lorraine founded Randy’s Automotive. Years later, their son Scott joined the family business and eventually grew to be part owner. At Randy’s Automotive, their goal has always been to give
the best automotive products and service available. Everyday Randy, Scott, and the entire team look forward to serving their customers, which is why they’re our new Expert of the Month!
At Randy’s Automotive, they take care of oil changes computer programming and everything in between! They specialize in a variety of auto repair services that fall under 9 different categories: standard maintenance, engine services, auto electrical services, exhaust services, tires, transmission work, heating & air conditioner repair, hybrid services, and fleet services.
When compared to other auto shops, Randy believes that “putting the customer first is the most important thing.” Unlike most gas stations or auto shops, Randy’s Automotive has a clean, high-tech, and welcoming facility. They offer customers a complimentary shuttle service, free snacks, coffee bar, WiFi, and comfortable seating area. Randy has worked hard to instill the value that they will do whatever it takes to make their customers happy. They believe each vehicle they service is an opportunity to build a relationship with a customer. As Randy states, “the big picture is to do the job right the first time, do all you can do, and help the customer.”
We asked Randy if he liked working with us, and he responded, saying “the best part of working with you is that I’m not working with you!” After having a good laugh, Randy explained, “When we first started, we were having all kinds of issues. You guys came in and changed some things, and suddenly I’d go a whole week without having to call you guys or touch anything!” He continued, “compared to my last IT company, my relationship with you is a drastic difference. You’ve taken everything off my plate!”
If you’d like to learn more about Randy’s Automotive and the extensive list of services they offer, visit their website randysautomotive.com. If you’d like to make an appointment for your car, give them a call at (508) 906-5570 or book online at randysautomotive.com/schedule.
