When I first called IT Support SWFL, I was in dire need of help. I use wireless tracking to keep tabs on my livestock here at the farm. I had a surge and when my network went down, everything stopped. Paul came to my rescue and setup a new wireless network with a better range that reaches from my office to the barn. He also put in battery backups on all my PCs and network equipment in case this happened again. Since then, I have had my systems upgraded and expanded my farm. Paul’s team has been with me each step of the way. If there is anything “techy” that I need, I know who to call. They are so fast to fix my computers and extremely helpful with any questions I have. I have never had a service provider care so much about the health of my business. With all the new security threats out there, I know my network is in good hands.

Last year we realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found IT Support SWFL. I called and scheduled an onsite evaluation. They met with me and checked out all my stores.

I was so impressed with the professionalism and considerate attitude of Paul, Nick and their team that I decided to take them on. They worked with my tech guy to transition into their maintenance plan. When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support SWFL there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support SWFL.

When I met Nick, I was in need of IT support and he needed an accountant. I had gone through 4 other IT providers and I made all the mistakes. I hired the guy that does it on the side, I had a friend help me out, and other companies that just didn’t have the time for me when I needed them most. My previous guy didn’t treat me as a partner, more like an invoice and I had had enough. When Nick and Paul came to my business, they checked out my setup, made their recommendation and spoke to me in plain English. I was done with the horror shows. I decided to go with IT Support SWFL. Now, I don’t worry about IT anymore.

They keep up with my needs and have made me more efficient and productive. They set me up with Quad monitors in my office and their attention to detail is great. When my clients come in, they see both sides of my computer. With everything so neat and organized, right down to the wires, my clients are really wowed. Technology means a lot in my business and I know I can rely on them to keep me focused on my work and not worrying about my computers anymore.

In late 2014, our business was looking to improve the speed of accessing computer data between our showroom and headquarters locations. Around that same time, a business associate referred us to IT Support SWFL, knowing it would be a perfect fit for our growing business and network. We met with representatives from IT Support SWFL and they came out and setup a virtual private network between the two locations. They provide excellent customer support and I am always confident that when I have an IT issue, I’m only one email away from assistance. Someone gets back to me very quickly and I never have to worry that I am going to lose productivity or experience computer downtime. I just email the support backup team and the experts take over.

Working with IT Support SWFL goes beyond just getting help when you’re in IT trouble. There is an added value in the educational component they provide to their customers. I love their Executive IT Insider newsletter! It provides valuable tech news that is relevant and informative which enables Cabinet Gallery to effectively plan for changes and upgrades. Working with the team at IT Support SWFL has exceeded our expectations.