Office Solutions
Services included in our Office Solutions Plan
Office Solutions
Essential Services
We offer flat rate IT support for the technology in your business. Our “Office Solutions” service plan includes enterprise-grade antivirus protection, local and offsite backups, service from a dedicated team of qualified technicians, and more!
Unlimited Remote & Onsite Support
During our normal business hours, Remote and Onsite support labor is included with Office Solutions. We will attempt to solve your issue remote at first if possible. However, if a solution cannot be reached remotely, a technician will be dispatched to your location. Standard charges apply for non-monitored computers, 3rd party software issues with no vendor support, hardware/software not purchased from us, or any special projects not covered under the agreement.
Unlimited Server Offsite/Local Backups
Offsite Backup to the Cloud and Local Backup to External Hard Drive, along with any SQL Databases. This covers any server on premise of the business that we have complete access to (not located in a “server farm” or “data center”).
Best in Class Response Time
When compared to the industry standards, we have the best response time! During our normal business hours, you will receive a prompt response to your inquiry. If your request is made outside our normal business hours, you will receive a reply at the start of the next business day.
Behavioral Antivirus & Malware Protection
Behavioral Anti-Virus & Malware Protection will be installed on all systems. This combination will do a better job of protecting the system instead of a product that requires definition updates. Systems will be scheduled to scan regularly (daily if machine is on). Also, live software and protection updates always occur as long as the device is connected to the internet. It will auto-clean and remove or quarantine any infected files on the system. You will not need to purchase or update the software each year.
Software Patch Management
Software Patch Management includes software updates for programs such as Adobe, Java, Flash, and Windows/OSX Updates. This however does not include software update for third party programs such as QuickBooks, Act, or any other proprietary practice software. These updates must have a support ticket submitted before we will address the issue.
Monthly IT Security Report
You will receive a digital report of your network including patches installed, viruses/threats removed and additional information that will assist in any auditing you may receive for compliance purposes.
IT Asset List of Maintained Devices
We will create and document a list of all maintained devices on your network. This list includes their age, specifications, and asset ID. This will allow both parties the ability to easily identify devices in the business.
Comprehensive Vendor Support
Don’t waste time on the phone with your vendors anymore! Vendors include Copier/Fax, internet providers, line of business software, QuickBooks, Sage and much more. We will design a list of vendors that your company uses, document their contact information, your account information, and work with those vendors to solve your vendor related issues ASAP. Valid support contracts with vendors are required for us to work with your vendors.
HIPAA Certified & Background Checked Technicians
All of our technicians are HIPAA certified for HIPAA compliance and security for all healthcare fields. As a standard practice, we also background check all our technicians for maximum security and safety before hiring and annually.
$1M Coverage in Insurance
We carry our own Errors & Omissions Insurance policy with coverage up to $1,000,000. This way, our clients know if something happens because of a piece of software or hardware that is outside of our control that causes problems for their business, we have the insurance to cover it. We stand behind everything we do and carry the insurance to give our clients the peace of mind they deserve.
MyGlue
MyGlue is a documentation software that provides you with a simple way to protect and access critical business information. With MyGlue you can store information, such as passwords or vendor information, all in one place!
24/7 Server & Desktop Monitoring
- Server Monitoring Includes – A support ticket will be automatically created and emailed to the IT Support RI Business Department. We will then contact you about fixing the issue or fix the issue automatically and then contact you with update of repairs. (ie: if a service fails, Server goes down, or any other critical issue occurs, etc…)
- Desktop Monitoring Includes – Status of Desktops, Logical Drive Errors, and Temporary Internet Files Cleanup. If we see any issues or errors, we will open a ticket and then either fix it or contact you regarding the issue, depending on what needs to be done.
- Other Included Types of Monitoring – Low Disk Space, Hard drive – (SMART/Health), CPU Utilization, Memory Utilization, and Critical Issues affecting: Event Log, Security Log, Application Log, and System Log.
24/7 Emergency Contact Phone Number
You will receive an after-hours emergency support number. Charges will apply for support calls and/or service requests.
After-Hours Notifications of Critical Server Issues
We will notify you via email (or phone call if requested) of any critical server issues detected by our technicians after our normal business hours. If we believe there is an Internet Service Provider (ISP) issue in the area, we will note to contact your ISP. We will follow up with you on the next business day if we are unable to get in contact with you. You may call our after-hours support line for further information or if you would like to schedule a service call. Depending on time requested, charges may apply.
Security Firewall – Includes support, maintenance, IPS, and VPN
Our Security Firewalls protect your network at its source. Includes support, maintenance, & IPS for the device to block outside, brute-force intruders from gaining access to your network. Gain the ability to blacklist/ban IP addresses and feel confident in your network access. An encrypted Virtual Private Network (VPN) option is available upon request.
Cyber Security with Office 365
Run your business more easily with Hosted Exchange. Get everything you need to work anytime, anywhere. Boost your productivity with online access to emails, calendars, video conferencing, instant messaging, and Microsoft Office.
Full Version of Microsoft Office for Workstations & App for Tablets
You don’t have to worry about having to re-purchase Microsoft Office when new versions come out. With our Hosted Exchange services, you get the most recent version of the Microsoft Office suite (including Word, Excel, Publisher, and Outlook). It will automatically download and install on every workstation that a Hosted Exchange user is assigned to. For mobile users that use Hosted Exchange, they can utilize the Microsoft Office applications from their tablet device for no additional cost. The mobile App comes included with their Hosted Exchange Email Account.
Cloud Hosted Exchange – Emails, Calendars, and Contacts
With all of these features available in the cloud, you can work from just about anywhere and on any device that has an internet connection. Changes between devices sync across all platforms so your information always stays up to date.
Microsoft Teams – Includes IM and HD Video Conferencing
Microsoft Teams makes communicating with everyone on your team easy. Quickly send an instant message to a group of people, chat in real time, see who’s available, away, or on “do not disturb”, have a quick voice or video chat, share your screen, and so much more collaboration is at your fingertips with Teams.
Employee Access Controls – Including Remote Wipe
Make employee access restrictions to emails on the fly. Change who can see, update, and change calendars, meetings, mailboxes, and more. Need to quickly restrict all access or terminate an account? Perhaps you need to perform a remote wipe of a lost phone with sensitive email access? All this is available with our Hosted Exchange services.
Spoof, Spam, and Phishing Protection for Emails
Don’t be fooled by fake emails and spammers anymore! Our Hosted Exchange include Spoof, Spam, and Phishing protection. With Microsoft’s extensive library of known spam and phishing sites, “junk” emails are a thing of the past.
Email Management & Support – Includes Adding/Removing Users
When we provide you with our Hosted Exchange services, we take care of any changes you may need or request. Need a new user, shared mailbox, or password reset? We take care of that for you and your employees so you don’t have to. We can also modify additional settings you may need to ensure compliance with your specific regulation requirements.
